Sears in Kennewick, WA Closed now

Reviews about Sears

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  April 05, 2020, by Amber
  So had a delivery set for a fridge on Friday. I shopped every store sears promised they could get it to me the fastest. So I waited mind you delivery was setup for 1:45. So Friday comes and I text my husband about 3 he says no fridge I said ok and called. Was assured we were next they were just running late. So I went back to work then 7 rolls around and my husband texts still no fridge. So I call and get the same damn answer I am pretty mad at this point as he sat in the house all day instead of running the errands. So I demand they call the delivery driver. At almost 8 I get a call from the driver of sears oh I couldn’t make it today emergency. I apologized to him but informed I was pretty pissed no one in the sears management team felt I deserved to know that. I mean I just paid you 3000 for a fridge and another 80 to deliver to me. So he said his manager would call. All I wanted was my delivery fee refunded. Here come the next set of lies. No one called me no one cared. So I called them spoke with someone who again said nope we will have them call you. Again no one did so called again this time got a lady named Bonnie. Here is where an even bigger tale of lies is spun. We are so sorry for your experience we will give you a credit for your delivery fee plus 100 so roughly 180 bucks. Well i have called her many times since and guess what still no credit all though I have beeen told they have issued it. So I guess tomorrow I will be making a trip fridge shopping with another company and will be going to sears to demand a refund in full as well as pickup for this fridge. Never have I been treated so poorly and never will I be using that company again.