Great Floors in Kennewick, WA Open now

Reviews about Great Floors

• ★ ☆ ☆ ☆ ☆

  May 12, 2019, by Lila Andor
  We had Great Floors update our kitchen counters and backsplash. Our biggest regret is that we did not check the Better Business Bureau--their GRADE IS AN F! Well, they earned it! The customer service, billing, scheduling, and ordering was a nightmare! We feel we were mislead in the beginning, we were lied to, and they avoided our calls. We were told that the quartz would be installed in the morning and the tile would be installed that afternoon--wrong. It was 3 weeks after the quartz was installed that the tile backsplash finally got installed (we really don't believe that the quartz and the tile were ordered together--as we were told). Then the wrong amount was ordered. During this time we called often, but they would not always call us back (even the manager). When it finally came in--we scheduled the installation ourselves (with no help from the salesperson--she was avoiding us). After it was finally finished, we received a "final invoice" by email and we paid it in full (so we thought). Two weeks later we got another bill for almost $600. When we questioned it, we were told that the salesperson should not have sent a bill--she made a mistake (and she even admitted it). Doesn't a company usually stand behind their word? We could go on and on, it is just totally unbelievable that a company would treat us this way. We are thoroughly disgusted with the customer service we received from the sales office, and will not recommend this place to anyone! By the way, we had no problems with the installation or the workers. UPDATE: After going round and round with the sales office on the final $600, I just wanted this mess to go away, so I sent in a $600 check. That afternoon the store manager called. He apologized and said that the salesperson was new and had made lots of mistakes. He will void the check and send it back. Thanks!